Quality Policy and Objectives

Quality Policy:

Tropic Tool and Mold strives to provide our customers the highest quality product and service, on time and on budget. Tropic will provide the training, quality system, and process upgrades necessary to assure compliance and continual improvement to our system and all applicable requirements.

Quality Objectives:

95% on time delivery.

Strive for 100% defect free delivery to customers.

Advance our AS9100D system by growing our quality awareness.

Purchasing Terms and Conditions and Quality Requirements

       1.     Purchasing information is confidential and may not be disclosed without prior written authorization from Tropic Tool & Mold (TTM).

2.     Requirements specified by the customer are flowed down to the supplier (including priority and criticality ratings) within this Purchase Order or supplied with accompanying purchasing information.

3.     Export controlled information may not be disclosed to any foreign person as defined by ITAR §120.16 as a person who is not a US citizen, permanent resident alien (green card holder) or “protected individual” under 8 USC §1324b (a)(3), or is a foreign business entity that is not incorporated in the US.

·         Sources are required to safeguard covered defense information and report intrusions or cyber incidents to TTM as soon as discovered to allow for TTM reporting its customer within 72 hours of incident.

4.     Suppliers are expected to have a Quality Management System (QMS). Machining and finishing suppliers are required to have a QMS and to submit a copy of the quality manual or QMS certification to TTM upon request. TTM may also conduct a supplier survey to verify that a QMS is in place.

5.     No change in specification, materials, or manufacturing process that affect quality of product are allowed to items on this purchase order without written authorization from TTM:

·         Changes to product

·         Changes in process including a newer revision of the specified process

·         Changes in quantity

·         Changes in release/delivery date and method of delivery

·         Changes in material, hardware, component, or specified supplier.

6.     Counterfeit Material

·         Supplier shall not deliver counterfeit material (equipment/material/hardware/components, etc.) under this purchase order per AS5553 or AS6174, as applicable.

·         Supplier is required to purchase material from an OCM/OEM or OEM/OCM authorized distributor chain

·         Supplier is required to notify TTM of the facts should the supplier become aware or suspect that it[1] has furnished counterfeit material to TTM at any point in time

·         When requested by TTM, supplier shall provide OEM/OCM documentation that authenticates traceability of material to applicable OEM/OCM

·         If counterfeit material is delivered under this or any purchase order, supplier shall at its own expense, promptly replace such counterfeit material with genuine work conforming to the requirements of the PO.

7.     TTM requires that metals furnished be DFARS compliant.

·         Materials must be made in the U.S. or qualifying country of origin.

·         Specialty metals are required to be manufactured and melted in the U.S. or a qualifying country of origin.

·         Supplier is required to submit chemical and physical test reports applicable to material.

·         Material identification shall be maintained, traceable to Heat Lot number. The Heat Lot number and origin of the material must be listed on certification.

·         Reports must be legible and reproducible.

8.     Supplier is required to provide test specimens for inspection/verification, investigation, or auditing upon request.

9.     Safety Data Sheets are required to accompany shipment as applicable to order.

10.   No part of any purchase order may be out-sourced to another supplier without prior TTM approval.

·         All work approved by TTM to be out-sourced is subject to the same requirements within the TTM Purchase Order.

·         Supplier is required to use customer-designated or approved external providers, including special process sources.

·         The supplier is required to flow down applicable requirements to the supply chain including applicable requirements stated in the Purchase Order

·         Supplier is required to apply appropriate controls to their direct and sub-tier external providers, to ensure that purchase order requirements are met.

11.   TTM, its customer, and regulatory authorities require right of access to applicable areas of all facilities involved in the order, and all applicable records.

12.   Nonconforming product requirements:

·         Notify TTM in writing of nonconforming processes, products, or services, and obtain approval for their disposition

·         Notify TTM in writing the same business day of discovery that nonconforming product or possible nonconforming product has been released to TTM or its customer

·         For suppliers who supply machining, fabrication, and special processes:

a. Segregate nonconforming product and place on hold

b. Contact TTM for disposition

·         Supplier is required to complete any TTM issued Nonconformance Reports and/or Corrective Action Request(s).

13.   Records associated with this (or any) TTM purchase order must be maintained indefinitely unless otherwise stated. Disposition requirements of exceptions to be communicated at the time of initial order.

14.   The TTM Purchase Order Number must be referenced on packing slips and invoices.

15.   Purchased product or service may not be released to a TTM customer without written approval.

16.   TTM must be notified in writing of change of address, business or manufacturing locations(s), including changes to external provider location(s), and when required, obtain TTM approval prior to changes.

17.   Supplier is expected to ensure that personnel performing work on this purchase order are aware of

·         their contribution to product or service conformity,

·         their contribution to product safety, and

·         the importance of ethical behavior.

18.   Supplier shall ensure personnel processing orders or performing work affecting conformity to product or service are trained and aware of the relevance and importance of their activities in relation to meeting the requirements of purchase orders and associated documentation. Supplier must maintain evidence of personnel training & competency and make said record available for inspection by TTM upon request.

19. Performance related to on time delivery and conformance to specification of deliverables are monitored for determination of approval of external providers.